Terms and Policies
This document discloses the privacy practices for www.mindideal.com (“the Site”), a website owned and operated by Carole Trépanier. This Privacy Policy describes the information I collect about you, how I, Carole Trépanier, may use such information, and what may happen to that information. By using the Site, you expressly consent to the use and disclosure of your personally identifiable information in accordance with this Privacy Policy.
Minors
If you are a minor (under the age of 18), you can use this service only in conjunction with the consent and under the supervision of your parents or legal guardians. If you are a minor, please do not submit any personal information to this website.
What Data I Collect, for What Purpose, and on What Ground I Process It
Personal data means any information capable of identifying an individual. It does not include anonymised data.
I may process the following categories of personal data about you:
(a) Communication Data includes any communication that you send to me, whether that be through the contact form on my website, through email, text, social media messaging, social media posting, or any other communication that you send me. I process this data for the purposes of communicating with you, for record-keeping, and the establishment, pursuance, or defence of legal claims. My lawful ground for this processing is my legitimate interests which in this case are to reply to communications sent to me, to keep records, and to establish, pursue or defend legal claims.
(b) Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details, and card details. I process this data to supply the goods and/or services you have purchased and to keep records of such transactions. My lawful ground for this processing is the performance of a contract between you and me and/or taking steps at your request to enter into such a contract.
(c) User Data that includes data about how you use my website and any online services together, with any data that you post for publication on my website or through other online services. I process this data to operate my website and ensure relevant content is provided to you, to ensure the security of my website, to maintain back-ups of my website and/or databases, and to enable publication and administration of my website, other online services, and business. My lawful ground for this processing is my legitimate interests which in this case are to enable me to properly administer my website and my business.
(d) Technical Data that includes data about your use of my website and online services such as your IP address, your login data, details about your browser, length of visit to pages on my website, page views and navigation paths, details about the number of times you use my website, time zone settings and other technology on the devices you use to access my website. The source of this data is my analytics tracking system. I process this data to analyse your use of my website and other online services, administer and protect my business and website, deliver relevant website content and advertisements to you, and understand the effectiveness of my advertising. My lawful ground for this processing is my legitimate interests which in this case are to enable me to properly administer my website and my business and grow my business and decide my marketing strategy.
(e) Marketing Data that includes data about your preferences in receiving marketing from me and my third parties and your communication preferences. I process this data to enable you to partake in my promotions, deliver relevant website content and advertisements to you, and measure or understand the effectiveness of this advertising. My lawful ground for this processing is my legitimate interests which in this case are to study how customers use my products/services, develop them, grow my business, and decide my marketing strategy.
(f) I may use Customer Data, User Data, Technical Data, and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising I serve you. My lawful ground for this processing is my legitimate interest, which is to grow my business. I may also use such data to send other marketing communications to you. My lawful ground for this processing is either consent or legitimate interests (namely, to grow my business).
Sensitive Data
I do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. I do not collect any information about criminal convictions and offences.
How I Collect Personal Data
I may collect data about you by you providing the data directly to me (for example by filling in forms on my site or by sending me emails). I may automatically collect certain data from you as you use my website by using cookies and similar technologies.
I may receive data from third parties such as analytics providers through Google, providers of technical, payment, and delivery services, such as Acuity Scheduling, and payment services like Stripe and Square.
Opt Out of Updating Your Data
You can ask me or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you.
If you opt out of receiving marketing communications, this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations, etc.
My Use of Your Information
(a) Promotional Use. My lawful ground for processing your personal data to send you marketing communications is either your consent or my legitimate interests (namely to grow my business). I may use personal information about you to enhance my marketing and promotional efforts and to improve my content and services. I may also use your information to deliver advertisements, new services and promotions, and other information to you that is targeted to your interests. You will have the ability to not receive such advertisements, promotions, notices, and information by clicking “unsubscribe” on any email.
(b) Administrative Notices. I may use your email address, mailing address, and phone number to contact you regarding administrative notices, new product offerings, and communications relevant to your use of the Site. You will have the ability to not receive such advertisements, promotions, notices, and information by contacting us and requesting to no longer receive such notices.
(c) Dispute Resolution. I may use information in the file I maintain about you and other information I obtain from your current and past activities on the Site to resolve disputes, troubleshoot problems, and enforce my Terms and Conditions Agreement.
My Disclosure to Third Parties
I do not sell or rent any personally identifiable information about you to any third party. I use practices that are consistent with standards in my industry to protect your privacy. However, I cannot promise that your personally identifiable information or private communications will remain private. For example, third parties may unlawfully intercept or access transmissions or private communications on my website. The following describes some of the ways that your personally identifiable information may be disclosed:
(a) Disclosures Required by Law. I reserve the right at all times to disclose any information about you as necessary to satisfy any applicable law, regulation, legal process or governmental request. I reserve the right to fully cooperate with any law enforcement authorities or court orders requesting or directing me to disclose the identity of anyone posting any content or publishing or otherwise making available any materials on the Site. By accepting this agreement, you waive all rights and agree to hold me harmless from any claims resulting from any action taken by me during or as a result of any investigations and/or from any actions taken as a consequence of any investigation by either me or law enforcement authorities.
(b) Advertisers. I disclose aggregate information about my users to advertisers and for other marketing and promotional purposes. However, I do not disclose any personally identifying information to any of these entities.
(c) Third-Party Suppliers. I may use third-party suppliers to assist me in providing the services available on an outside website. I impose contractual restrictions on the use by my third-party suppliers of information concerning you, and I do not permit third-party suppliers to sell your information to other third parties.
(d) Professional Advisers. I may share your personal data with professional advisers, including lawyers, bankers, auditors, and insurers.
(e) Service Providers. I may share your personal data with outside service providers who provide IT and system administration services, general administrative services, or specialised services to support my business or customers.
I require all third parties to whom I transfer your data to respect the security of your personal data and to treat it in accordance with the law. I only allow such third parties to process your personal data for specified purposes and in accordance with my instructions.
Data Security
I have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. I also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on my instructions, and they must keep it confidential.
I have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if I am legally required to.
Data Retention
I will only retain your personal data for as long as necessary to fulfil the purposes I collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data, I look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, processing purposes, if these can be achieved by other means, and legal requirements.
For tax purposes, the law requires me to keep basic information about my customers (including contact, identity, financial, and transaction data) for six years after they stop being customers.
In some circumstances, I may anonymise your personal data for research or statistical purposes, in which case I may use this information indefinitely without further notice to you.
Your Legal Rights
Under data protection laws, you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, object to processing portability of data, and (where the lawful ground of processing is consent) withdraw consent.
I may need to request specific information from you to help me confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. I may also contact you to ask you for further information in relation to your request to speed up my response.
I try to respond to all legitimate requests within one month. Occasionally, it may take me longer than a month if your request is particularly complex or you have made a number of requests. In this case, I will notify you.
If you are not happy with any aspect of how I collect and use your data, you have the right to file a complaint. I would be grateful if you would contact me first if you do have a complaint so that I can try to resolve it for you.
Cookies
In addition, I use “cookies” on certain pages of my Site. Cookies are small files that can be used to track a user’s steps or automatically generate a user’s password. Some features of my website may only be available through the use of a cookie. Among other things, cookies allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Cookies are stored on your hard drive, not on my Site. Most, but not all, cookies are automatically deleted at the end of a session. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Questions About Privacy Policy
If you have any questions regarding the Site’s Privacy Policy, please contact me.